DISTANCE SALES AGREEMENT

Article 1 – Subject of the Contract and Parties

1.1. This Agreement outlines the rights and responsibilities of both the Seller and the Consumer regarding the sale of products and services by the Consumer (whose details are provided below) via the website [www.feelfine.com.tr] (hereafter referred to as “the Website”), operated by the Seller, and the delivery of those products to the designated address. This Agreement is compliant with Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts.

1.2. The Consumer acknowledges and declares that they have received information about the essential characteristics of the products/services, the sale price, payment methods, delivery conditions, and the right to withdraw. The Consumer confirms that they have acknowledged this information electronically and have subsequently ordered the products/services in accordance with this Agreement. The preliminary information and the invoice, found on the payment page of the Website, are integral components of this Agreement.

1.3. Seller Information:

• Name: BİZOYA İç ve Dış Tic.Ltd.Şti.
• Address: Gazi Osman Paşa, Çamdibi, 5478/1. Sk. No:6/A, 35090 Bornova/İzmir, Turkey
• Phone: +90 0232 462 20 35
• Fax: +90 0232 462 20 35
• Email: sales@allforhamam.com
• Customer Service: +90 506 167 56 48

1.4. Consumer Information:

• Name/Title:
• Delivery Address:
• Phone:
• Email:
• IP Address:

Article 2 – Date of Agreement

2.1. This Agreement is deemed concluded on the date when the Consumer’s order is completed on the Website (……), and a copy of this Agreement is sent to the Consumer’s email address.

Article 3 – Products and Services Subject to the Contract

3.1. The details of the products and services ordered by the Consumer, including sales prices and quantities, are listed below. These items are collectively referred to as “the Product.”

Article 4 – Delivery of Products

4.1. The Product will be delivered to the delivery address specified by the Consumer on the Website, or to the designated person/organization at that address, within a maximum of 30 days. The Product will be packaged securely and include the invoice.

In the event that fulfilling the order is not possible, the Seller will notify the Consumer in writing or via the Consumer Data Saver within three days of becoming aware of this. The Seller will refund all payments, including shipping costs, within 14 days. Not having the goods in stock does not qualify as an impossibility to fulfill the order.

4.2. If the Product is to be delivered to a different person/organization than the Consumer, the Seller is not liable if that person/organization refuses to accept the delivery.

4.3. The Consumer is responsible for checking the Product upon receipt. If there is visible damage or a problem related to shipping, the Consumer should not accept the delivery and should request the courier representative to create an official statement. If this procedure is not followed, the Seller will not accept liability.

4.4. The delivery method is DAP (Delivered at Place). The amount paid by the consumer covers the cost of goods and shipping. All customs procedures, expenses, taxes, and duties incurred upon import are the responsibility of the buyer.

Article 5 – Payment Method

5.1. The Consumer acknowledges that forward sales are only made through bank credit cards. The Consumer confirms that they have been informed of relevant interest rates, default interest rates, and any associated information. These terms are subject to the credit card agreement between the bank and the Consumer, as per applicable regulations. Credit/installment card and similar payment facilities provided by banks and financial institutions represent a credit/installment payment option. Transactions in which the Seller receives the full amount are considered cash sales within the context of this Agreement. The Seller’s legal rights regarding installment sales (including termination of the agreement or claiming the remaining debt along with interest) are reserved if any installment payment is not received. In case of default of the Consumer, a default interest rate of 5% per month is applied.

Article 6 – General Provisions

6.1. The Consumer confirms that they have read and understand the preliminary information regarding the Product’s essential features, sales price, payment method, and delivery terms as shown on the Website, and that they have given the necessary electronic confirmation.

6.2. By electronically confirming this Agreement, the Consumer confirms that they have received accurate and comprehensive information about the address, basic features of the Product ordered, product prices, payment and delivery terms, and information about the right of withdrawal.

6.3. The Seller is responsible for delivering the Product in good condition, complete, and in accordance with the specifications in the order. The Seller must also provide any warranty documents or user manuals if applicable.

6.4. Before the contractual performance obligation expires, the Seller can provide a similar product with equal quality and price to the Consumer.

6.5. If the Seller cannot fulfill its contractual obligations due to the impossibility of delivering the Product or service, the Seller will inform the Consumer before the expiry of the fulfillment obligation, and provide an alternative product of equal quality and price.

6.6. For the delivery of the Product, it is required that this Agreement be electronically submitted to the Seller, and that the price be paid in the Consumer’s preferred payment method. If the payment is not received or canceled for any reason by the bank, the Seller is released from the obligation to deliver the Product.

6.7. If, for any reason, the bank or financial institution which issued the credit card does not pay the Product cost to the Seller, the Consumer must return the Product to the Seller within 3 days at the latest, with all costs covered by the Consumer. All other contractual and legal rights of the Seller are reserved.

6.8. In the event that fulfillment of the order becomes impossible, the seller will notify the Consumer in written form or via a permanent data storage medium, within 3 days of being aware of this situation. Any payments, including shipping costs, will be refunded to the Consumer within 14 days from the date of notification. The lack of stock is not considered an impossibility to fulfill the order.

Article 7 – Product Delivery Process

7.1. The Product will be delivered to the delivery address specified on the Website or to the person/organization specified by the Consumer within 30 days, securely packaged and together with its invoice. If the fulfillment of the acts of goods or services ordered becomes impossible, the Seller will inform the Consumer in writing or through a permanent data storage system within 3 days of learning of this situation. All payments collected, including shipping costs, if any, shall be refunded within 14 days, starting from the date of notification. Not having the goods in stock is not considered impossibility of fulfilling the order.

7.2. The Seller is not liable if the delivery to a person/organization that is different from the Consumer is not accepted.

7.3. The consumer is responsible for checking the product when they receive it. If there is a problem caused by the cargo, the Consumer must not accept the Product and ask for an official statement from the courier company. Otherwise, the Seller cannot be held responsible.

Article 8 – Right of Withdrawal

8.1. In accordance with the Consumer Protection Law No. 6502 and Distance Contracts Directive, the Consumer has the right to withdraw from the contract within 14 days of receipt of the goods, without needing to provide a reason or pay a penalty. The Consumer may exercise this right from the establishment of the Agreement until the receipt of the goods. To do so, the Consumer must notify the Seller in writing or using permanent data storage.

Refund: To return a product, customers must provide satisfactory proof of purchase. Bizoya may offer you an exchange or refund. Refunds will be given using the customer’s original payment method. In order to be eligible for a refund, you have to return the product within 14 calendar days after you receive the product. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact our customer support team.

Change of mind: If the customer has simply changed their mind, Bizoya may offer a refund or exchange provided that the product is in as new or resalable condition and the refund or exchange is sought within 14 days of receipt of goods.

Delivery Charges: Customer will be responsible for covering the delivery cost of returning goods.

The start date of the right to withdrawal is:

• a) For a single-item order, the day the last item is delivered to the Consumer or a third party specified by the Consumer.
• b) For multiple-part orders, the day the last part is delivered to the Consumer or a third party specified by the Consumer.
• c) For contracts where goods are delivered regularly over a specific period, the day the first goods are delivered to the Consumer or a third party specified by the Consumer.

8.2. The Consumer’s right of withdrawal does not apply to contracts for:

• a) Products prepared to the customer’s personal request or needs.
• b) Goods where the protective elements such as packaging, tape, or seal are opened and are not suitable for return due to hygiene concerns.
• c) Services that have begun to be provided before the expiration of the right of withdrawal period.
• d) Goods and services where the price fluctuates based on financial market changes that are not within the control of the Seller.

8.3. If the Consumer exercises their right of withdrawal, the Seller is obligated to return all payments received (including negotiable instruments and any similar documents) within 14 days of receiving the notification, without charging any fees.

8.4. The Consumer is not liable for changes or distortions to the goods within the right of withdrawal if they have used the goods according to operation, technical specifications, and usage instructions.

8.5. If the Consumer exercises their right of withdrawal, they are not responsible for paying return shipping costs if they return the goods using the courier company specified in the preliminary information. If the Seller does not specify a courier, the Consumer cannot be charged. If the specified courier does not have a branch in the Consumer’s location, the Seller must ensure that the goods are collected without additional costs.

8.6. The Consumer must return the goods to the Seller within 7 days from the date they notify the Seller of their withdrawal, unless the Seller offers to have the property collected themselves.

8.7. As per Article 15 of the Regulation on Distance Contracts, the Consumer does not have the right of withdrawal for products specifically prepared for an individual.

8.8. Orders in the “Delivered to Courier” stage cannot be cancelled.
8.9. For orders in the “Delivered to Courier” stage, Customers must return the package to the courier without opening the box. Article 8.1 provisions are reserved.

The company for withdrawal notifications:

• Name: BIZOYA Iç ve Dış Tic.Ltd.Şti.
• Address: Gazi Osman Paşa, Çamdibi, 5478/1. Sk. No:6/A, 35090 Bornova/İzmir, Turkey
• Phone: +90 0232 462 20 35
• Fax: +90 0232 462 20 35
• Email: sales@allforhamam.com
• Customer Service: +90 506 167 56 48

Article 9 – Evidence Agreement and Authorized Court

9.1. In the case of disputes arising from this Agreement, Seller records (including electronic records) shall be considered as conclusive evidence. Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade. Consumer Courts and Directorates of Debt Collection located in the region of the consumer’s residence and the seller’s address are authorized for values exceeding this limit.

9.2. The Consumer declares, accepts and undertakes that they have read all the terms and explanations in this Agreement, as well as in the Order Form. They confirm they have received, examined, and accepted these terms and conditions and all other preliminary information.